/ MAINTENANCE AND SUPPORT

Help Desk

We’re here to remedy any disruption to your uptime.

An endpoint with a battery that lasts minutes? Dead weight. Unified endpoint management (UEM) applications that crash upon opening? Dead weight. Tricky printer with clogged paper? Dead weight.

TRG can kill your dead weight. We can handle mission-critical problems or your average repairs to increase your productivity, lower costs and keep your uptime high.

We provide 24/7 technical support for any endpoint and UEM platform. TRG’s help desk can differentiate between hardware, system software or application software issues to assist with issue remediation.

Our support will allow you to sustain your critical efforts, ensuring endpoint success around the clock.

/ OUR UNWAVERING SUPPORT

Our help desk expedites ticket processing and improves resolution.

Retrieving diagnostic information or application logs

Executing scripts or application fixes

Rebooting devices and rebuilding device profiles

Triaging and escalating calls, emails and tickets for our customers

/ SERVICES

If our help desk does not reduce your downtime, we failed.

US-based call center with 24-hour support services and multi-language capabilities to support the United States, Canada, UK and Europe
Ticket creation for hardware repairs to our online portal, ServiceHub®
Escalation to OEM and/or to the customer
Quick response rates with 90% first call resolution
No fault found solutions for all non-hardware device issues, eliminating unnecessary RMA claims
Tailored device-agnostic programs to meet our customers' requirements, integrating with existing infrastructure, policies and guidelines as needed
Skill-based ticket routing
Customizable quality and SLA reporting as requested
Cellular carrier support for LTE and 5G networks

Talk to an expert about a solution.

Request a Quote Schedule a Call