Healthcare

At the heart of our services lies the paramount responsibility of ensuring the flawless operation of critical medical equipment. From cellular activations to asset management, we guarantee your devices are ready to perform seamlessly in a healthcare environment. We personalize devices with custom applications, establish VPN connectivity and rigorously test each unit, ensuring that your operations remain agile and well-prepared.

Our onsite services stand as a beacon of reliability and trust. Whether you need assistance with installation, comprehensive employee training or your equipment needs immediate attention, we have the solution. Our dedicated service programs, easily requested through our online asset management platform, email or phone, are managed through a centralized dispatch center and supported by a highly responsive customer care team ready to meet your technology optimization needs.

With lives on the line, eliminating downtime is more critical than ever, and as the industry's largest third-party service provider, we’re your ideal partner. Our tailored IT repair programs align with your distinctive requirements, spanning many brands, equipment types and lifecycle stages. Even if we’re not a unit's authorized service provider, we take charge of the logistics.

Keeping medical equipment running is non-negotiable, and our services ensure the seamless availability of spare parts and critical components when you need them most. With meticulous management and a strategic approach to spare inventory, we guarantee that your healthcare facility remains equipped to provide uninterrupted patient care, bolstering essential medical equipment's reliability.

Our unwavering support ensures that your applications run smoothly around the clock and across the globe, guaranteeing the success of essential technologies for your healthcare professionals and institutions. With expertise spanning a diverse spectrum of mission-critical technologies, carriers and industries, our services excel at expediting ticket processing and enhancing issue resolution.

We’ve got sensitive patient data in electronic health record ("EHR") systems and other protected health information ("PHI") locked down tight. Additionally, we enhance the efficiency and granularity of asset tracking and custody chain management, reinforcing the effectiveness of your healthcare operations. Not only do we trim costs and mitigate risks, but we also get you back in front of the people who matter most: your patients.

Safeguarding patient data is paramount. While erasing hard drives during decommissioning is common, it doesn't eliminate all security risks. Even after erasure, confidential information can still be vulnerable to skilled data retrieval experts, posing a significant security threat. To address this concern, we provide state-of-the-art security and protocols for comprehensive asset destruction and disposal services, particularly for retiring equipment.