RETURNS POLICY

TRG loves nothing more than helping you achieve your mobility, point of sale and payments goals to 110% satisfaction, but we also understand some things are outside of your control. In the event the unfortunate occurs and you need to return a product, we're here to help. The guidelines below have been made available to provide clarity and instruction to help you through the process.

Any product(s) not rejected by written notification to TRG within 5 calendar days of receipt is considered accepted by customer on the date of delivery
All returned products must include a valid Return Material Authorization (RMA) issued by TRG and be received within the approved period to be considered eligible for credit
Products received to TRG, manufacturer or vendor without a valid RMA may be refused and returned to customer without credit being provided
Requests for exchange / replacement product must be included with initial request for RMA
Equipment sold “AS-IS” is not eligible for return

RMA ELIGIBILITY REQUIREMENTS

Eligibility of all returns are subject to manufacturer and / or vendor terms / allowances
Successful RMA review requires a completed RMA Request Form and subsequent RMA reference issued by TRG
Products deemed misused, abused or otherwise damaged due to mishandling may not be eligible for RMA consideration

RMA PROCESS

Request to initiate an RMA review by contacting your TRG Account Manager or Support Team
Review process may take up to 5 business days and a determination will be provided by email
If an RMA is approved for a return, detailed instructions will be provided with the approval email
If an RMA is denied for a return, a reason for the denial will be provided via email
RMA approvals are typically valid for 14 days from issuance, however manufacturer / vendor requirements may affect the timeframe
Returned product(s) will be inspected upon receipt, and credit may take up to 30 days to issue from the date of receipt

SHIPPING

All shipping expenses will be the responsibility of the requester if the return is due to customer ordering error
Prepaid shipping arrangements may be provided by TRG for returns required due to TRG error and will be provided at the time of RMA approval
Replacement / exchange orders will be shipped with the same priority as the originating order unless specified at the time of RMA review

NON-DEFECTIVE RMA

TRG provides a 30-day standard return policy from the date of product receipt, subject to manufacturer restrictions
All non-defective returns must be made with the product in the same condition as shipped by TRG, containing all original packaging and documentation
The returns product(s) must be in resalable condition with the factory seal intact and be returned complete with all accessories and components
A restocking fee equal to 35% of original sale price may apply in the form of reduced credit
Products arriving opened or re-taped are not eligible for full return credit and may be subject to a 50% restock fee based on condition

DEFECTIVE / DOA RMA

Products that will not function at the time of first use may be considered DOA
Immediate notification must be made to TRG within 48 hours of identifying a DOA situation
TRG reserves the right to recover and inspect any product assumed defective to validate product condition
Products found to be defective / DOA due to mishandling or abuse are not eligible for credit or exchange and will be returned at Customer expense
In certain cases, the manufacturer may require direct inspection of the product before deeming eligible for repair or credit

MANUFACTURER RESTRICTIONS

TRG may assist in coordinating manufacturer requirements for return service or warranty
Any manufacturer requirements / restrictions may apply and will vary between manufacturers / vendors
Custom configurations and special-order items are not eligible for return or exchange