Streamline Mobile Device Management by Improving Data Processes

 The need for mobile device analytics has never been greater, with more industries than ever requiring employees to manage several devices at once during the course of their daily duties. A retailer may have a mobile computer or tablet to check stock levels, a point of sale system attached to one device or another and an additional mobile phone for communication. In a warehouse or distribution center, a shift worker may be encumbered with a barcode scanner, a mobile computer and a communication device.

With more devices, users and applications employed on a daily basis, how are enterprises adapting to this proliferation of mobility solutions? What tools can empower their teams to streamline and simplify operations? From merely keeping track of all of the devices to diagnosing performance metrics and more, enterprises need answers to keep moving forward.

By utilizing multi-purpose mobile devices with combined capabilities, organizations can drastically simplify the management of their stock of work-related devices. Combined with improved mobile device analytics tools, enterprises can then identify and troubleshoot issues more accurately, leverage data to optimize performance, and improve the visibility of device use, location and inventory needs.

Combined Capabilities: Doing More with Fewer Devices

Let’s go back to the example above of the worker in a warehouse or distribution center. They’re saddled with several devices, all necessary to complete of the tasks that are part of their daily duties. There’s the mobile communication device to stay in contact with other members of the team or for external communications. There is a barcode reader to gather data from parts or goods when they’re picked up. There’s a mobile computer or tablet to see overall inventory levels and more.

Instead of fumbling with three or more devices to handle all those tasks, strengthen efficiency across the board by consolidating those capabilities into a single device designed with improved mobile device management. The same item used to stay in contact can also be used to scale product codes from warehouse shelves. The device needed to review updated shipping orders can also be used as a point-of-sale with the configuration of a payment terminal.

Spectralink, a leader in implementing technology to enhance productivity, is a company that specializes in offering frontline workers all the tools and connectivity solutions they need to work faster and smarter. These connectivity solutions have transformed the way people communicate in large buildings and facilities—like hospitals, distribution centers and more. With more than 3 million devices deployed, Spectralink offers best-in-class voice quality on dependable phones that can also handle the other associated tasks that these workers face.

With applications covering inventory, loss prevention, and task management, among others, these devices serve as a scanner, walkie-talkie, cell phone and more. By simplifying the range and number of devices to manage on a day-to-day basis, enterprises can realize substantial savings in both time and money. With a single device to manage, organizations can:

• Spend less on upfront hardware costs
• Save on the money needed to maintain fewer devices in proper working condition
• Enjoy more productive workers, who will be managing fewer devices

But converging many potential mobile devices into one is just one aspect of improving the efficiency of mobility device management. Another important factor is the use of analytics to address a number of issues after deployment.

Grow With Mobile Device Analytics Even After Deployment

Mobile device management (MDM) doesn’t end once the solution has been deployed. Even if you’ve consolidated the number and type of devices used in your facility, you’ll still be faced with a host of questions and concerns that come up in day-to-day operations. Solving these issues can be further complicated if your items are deployed for use by shift workers as the shared usability of the devices adds an extra level of complexity.

It’s here that a mobility intelligence platform shines. For example, Spectralink’s mobile device analytics platform AMIE® provides real-time assistance in avoiding downtime and optimizing operations with device configuration management, battery health monitoring, utilization metrics, and analytics on call performance. These tools, and the central dashboard connecting them all, help address many of the challenges in managing a substantial mobility fleet.

With mobile device analytics, you’ll be able to find the information—quickly and easily—to tackle many of the questions that come in day-to-day operations. These include:

• Do batteries need replacing? How do I find the right ones to remove from circulation?
• What if a device is missing? How do I find lost ones?
• Do I need more devices? Can I move devices from one department to another?
• How do I investigate claims of poor call quality, or drops?
• How do I know if a problem is device, or network, related?

Using mobile device analytics as part of your MDM plan will give you the tools to address all of those questions and more.

TRG Delivers Mobile Device Analytics and Much More

At TRG, we’re committed to ‘Making Technology Simple”—specifically within enterprise mobility, point of sale and payment processing solutions. With the industry’s most comprehensive suite of lifecycle management services, our Unified Endpoint Management (UEM) Support will help you fully optimize your enterprise mobility program across a broad range of devices and operating systems. Our Onsite Services are tailored to each customer’s requirements and are backed by our expert technicians. Both work at reducing costs and risks, which frees up internal resources to focus on more strategic initiatives.

When you work with TRG, you gain the services of a provider with a global reach capable of providing solutions for everything dealing with mobile technology. We’re aligned with qualified suppliers like Spectralink—which provides durable phones with best-in-class voice quality and advanced data access tools—to give you options no matter the goal or application.

TRG will help you evaluate alternatives, develop project plans and execute technology transformations. Once a solution is decided upon, our single-source deployment solutions will handle staging, kitting and configuration to simplify technology rollouts. Once your solution is up and running, TRG will ensure it stays that way with comprehensive managed services for the repair, maintenance and logistical support that eliminate downtime.

Connect with TRG to learn more about mobile device analytics and management and how we can help you improve day-to-day efficiency to keep your organization productive.